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There’s a wealth of information on your dashboard (The Hub), but here are some quick links

Best Practices for BR School PDFs

Reporting and resolving technical issues


How does online learning work?

Baggage Reclaim’s courses is a private site featuring a mix of learning content – written, audio, video, worksheets, workbooks, ebooks etc. All you need to access the course material is a decent internet connection and an up-to-date browser like Firefox, Safari or Google Chrome.

Is there a set time when I need to sign in?

Nope. This is self-paced so show up whenever you like and read as much or as little as you like. This isn’t a live course because students are from all over the globe and of course have their own lives and schedules. The only time you may want to be online at a certain time is when I run Office Hours sessions, see The Hub for details. 

How do I access my course material?

You should have received login information along with the link for accessing your course. You will then receive a series of emails letting you know when new content is available. If you are on more than one course, you can access your other courses in The Hub found on the navigation bar.

Why do I have access to Reclaimer Membership?

As of Spring 2018, Embrace Healthy Boundaries is included with Reclaimer Membership, my monthly (or annual) subscription for people who want help with building consistent self-care habits and breaking the patterns that affect their relationships and self-esteem. As a result, if you signed up for the course, you will be given four months access 

How do I interact with Natalie and fellow students?

The best way to do this is via the secret Facebook group. Details of how to access are in your joining instructions.

Will I be ‘graded’?

Erm, no. This is a learning environment, but there’s no exams. This is about the journey not the destination.

Can you tell me more about what I can expect to find when I log in?

You should arrive at The Hub when you log in.  During your course you can watch videos, read course materials, listen to audio, download materials for your course.

How do I get technical help?

There are guidelines for reporting technical issues – if you use these, issues are normally resolved pretty quickly!

Will there be more courses?

Yes! You can see all the courses in The Hub.

How often are courses offered?

Most of the courses are self-study, this means you can start them when and as you’re ready.

Do I need special software to do this course?

No. What you do need is an up to date internet browser like Safari, Google Chrome or Firefox and a decent internet connection, especially if you’re watching videos or dialing in to a live class or web meet. Course are compatible with PCs and Macs. Most material is downloadable so you will need a PDF reader (one comes with your computer) like Preview or Adobe Acrobat and if you want to be able to type into files then you will need Pages/Word.

How long is my access?

One year unless it’s specified that you have a different access period. If you access your course as part of Reclaimer Membership, you have access for as long as you subscribe. Details are in your joining email.

We are moving to a new site! Set up your new login by 30th April