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Frequently Asked Questions

How does online learning work?

Baggage Reclaim School is a private site featuring a mix of learning content – written, audio, video, worksheets, workbooks, ebooks etc. For the flagship courses, these involve an element of feedback from your instructor, Natalie. All you need to access the course material is a decent internet connection and an up-to-date browser like Firefox, Safari or Google Chrome.

Is there a set time when I need to sign in?

Nope. This is self-paced so show up whenever you like and read as much or as little as you like. This isn’t a live course because students are from all over the globe and of course have their own lives and schedules. Access when it’s convenient to you. The only time there is ever a set time is if you want to attend a ‘live class’ or a timed Q&A, and these account for less than 5% of the course and are an ‘extra’ that you’re not obliged to attend. They’re also recorded, so again, access at a time that is convenient to you.

How do I access my course material?

For The Pattern Breaker, The People Pleasing Diet and the 30-Day Series, you will be sent access details within 48 hours of purchasing the course. This will explain how to access your material. Basically, you logon to this site and access your courses via The Hub.

For courses with scheduled start dates, you will get your access information a few days before the course start date. You will also receive a link for accessing your course page for when it goes live on your course date. It will also become available in The Hub on that date. On the day your course is due to start, you will receive another email notifying you that your course is live. You can login once you have been set up and it will automatically show your course page. If you are on more than one course, you can access additional courses from The Hub on the navigation bar.

How do I interact with Natalie and fellow students?

There is a private Facebook group for those on courses over 6 weeks in length or those subscribed to The Library. There are also live classes for some courses. Sometimes I’ll hold Q&A web meets where students can use their webcam/phone to call in. Office Hours is when I am online to answer your questions - if your course has access to these sessions you will find details on your course page.

Will I be ‘graded’?

Er, no. This is a learning environment but there’s no exams. This is about the journey not the destination.

Can you tell me more about what I can expect to find when I log in?

You should arrive at your course page or The Hub. During your course you can watch videos, read course materials, view slide shows, listen to audio, download workbooks, worksheets and ebooks.

How do I get technical help?

There are guidelines for reporting technical issues - you'll find them on your course page – if you use these, issues are normally resolved in seconds and minutes.

Will there be more courses?

Yes! Courses will be made available in The Hub.

How often are courses offered?

The flagship courses will run around 3-5 times per year. Other courses are immediate start.

Do I need special software to do this course?

No. What you do need is an up to date internet browser like Safari, Google Chrome or Firefox and a decent internet connection, especially if you’re watching videos or dialing in to a live class or web meet. Course are compatible with PCs and Macs. Most material is downloadable so you will need a PDF reader (one comes with your computer) like Preview or Adobe Acrobat and if you want to be able to type into files then you will need Pages/Word.

How long do I have access for?

You have 12 months access unless it’s specified that you have lifetime access for most courses. 30-Day courses have 6 months access. You are able to extended your access for a fee.

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